CaptionCall Support

Have questions about your CaptionCall phone? Need help troubleshooting? We’re here to help.

Friendly customer support representatives are available

Monday – Friday: 7am – 8pm MT

Saturday – Sunday: 8am – 5pm MT

Holidays: 8am – 4pm MT


When you contact User Support, it helps to know your phone’s model number. Find it on the back of your phone.

Phone Model Number


Support resources

You might also find helpful information here:

Quick checks

Having phone trouble? Sometimes the answer is simple. You might try confirming:

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Your internet service is working.

If it is not, your phone will have a dial tone, but the captioning will not work.

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The power cord is securely plugged into the phone and into an outlet.

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A telephone cord is connected to the phone port and the phone jack in the wall.

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The Ethernet cord (thicker than a phone cord) is connected to the LAN port and your modem.

This does not apply if you’re using wireless internet (WiFi).

Still need help? We’re ready! Call 1-877-557-2227 or email


CaptionCall and COVID-19

Phone Returns

Phone returns

No longer need your phone? Getting an upgrade? Not fully satisfied? We can help. Call 1-877-557-2227 and we’ll take care of the rest.

Your satisfaction is guaranteed.