Connect and Engage Your Patients

As a hearing professional, you know that every hearing-impaired individual has had their share of frustrating phone calls. CaptionCall is striving to improve social engagement and quality of life for your patients.

Recommend CaptionCall today to your eligible patients and give back their independence.

Help us increase awareness of captioned telephone service

We recently conducted a 25-minute quantitative online survey of US adults with hearing loss to gage awareness of CaptionCall solutions and how we could better serve the hearing-impaired community. 

Our results revealed that: 

  • Only 38% of the hearing-impaired were aware that call-captioning products existed
  • Only 12% of the hearing-impaired sampling had ever used caption phones
  • 32% said they would seek out additional information about CaptionCall services 
  • 30% showed interest in using the service for improved social and professional engagement
Example phone with white circle background

Why offer CaptionCall?

  • Reduce the burden on the hearing impaired and their loved ones who want to connect via phone 
  • Build trust with patients
  • Reduce the number of telephone-related complaints
  • Increase patient phone confidence and happiness
  • No cost to you or to your patients 

CaptionCall is equipped to be your partner in serving those eligible patients with hearing loss. Allow us to provide you with the tools needed to improve the lives of your patients.

Who Is eligible?

The government has not set specific guidelines or decibel threshold requirements to determine eligibility for no-cost call captioning services. If a patient has hearing loss that necessitates captioned telephone service, they are eligible for the service. So if a patient struggles to understand phone calls as a result of hearing loss and needs captioning service, you may recommend CaptionCall based on your professional opinion, if you feel that our product would best meet your patient’s needs. 

The Most Recommended Captioning Service

CaptionCall features

Confident communication

Captioned telephone service helps your eligible patients make sure they understand what they’re hearing accurately with real-time captioning so they feel more confident and independent and never miss the point of their conversation.

Keeps patients connected

Those who need captioning to understand unfamiliar voices on the phone will appreciate the automated speech recognition, captioning agent assisted calls, and background noise-minimizing features that make it easy to stay connected wherever they are. 

Use on the go

For your more active patients, CaptionCall is mobile and can go anywhere they go. It’s just as easy and intuitive and works much the same way as the at-home CaptionCall phone. People will love being able to communicate effectively while away from home.

No longer use a landline?

The CaptionCall Mobile App is available at no cost for those with hearing loss that need captions to use the phone effectively. Our mobile app effectively supports Apple IOS 11 devices or later as well as Android 7 devices or later.

Certify patients with ease

We make it easy to request CaptionCall for your eligible hearing-impaired patients in three different ways. You can order the captioning phone and service using your OMS, submit our form online, or send a PDF. There is no cost to you or your patients, and CaptionCall will contact your patient directly to arrange for delivery, installation, and in-home training as part of our renowned Red Carpet Service.

Online form

Do you work at the Veterans Administration? Click here to certify.

What professionals say about CaptionCall

CaptionCall Customer Testimonials


CaptionCall Virtual Tour


Hearing Care Providers and their patients are talking about CaptionCall


Become a CaptionCall Provider

Become a CaptionCall provider

Explore different ways to support your patients with CaptionCall. Our team can provide you a demo phone, multiple certification options, in-office information, and patient materials. Complete this form to start sharing CaptionCall with your patients.

Fill out the form or call (877) 385-0936 for assistance.