Captioning Agent FAQs
• What is a captioning agent?
A Captioning Agent transcribes a telephone conversation so the customer with hearing loss can read what their caller is saying.
• What are the requirements?
Must be 18 years of age.
Must be in office for training and interview process.
Must pass typing test for accuracy and speed (30 wpm).
• Is there a captioning center hiring near me?
See above for a complete list of hiring centers.
• What is the wage?
Pay is based on location.
• Can I work from home?
Many Captioning Agents are working from home due to the Coronavirus (COVID-19) pandemic. You are required to interview and train in the office. CaptionCall is committed to adhering with state and local social distancing guidelines. After 90 days, you have the potential to qualify for at-home work, but it is not guaranteed.
• What is the dress code?
Casual attire is permitted.
• Is it Part-time or full-time
Schedules vary by location. Availability is listed in the application.
• What are the expectations on captioning the caller?
You will be expected to repeat everything you hear word for word, regardless of content.
• Are there medical benefits?
Medical benefits are available to full-time employees and alternative self-pay benefit options are offered to part-time employees.
• Is there possibility for upward movement within the company?
Yes! Former Captioning Agents currently fill many positions throughout the company.