CaptionCall Leadership

A team of industry professionals leads CaptionCall in our service to people with hearing loss and their hearing care providers. Meet some of our executives here.

R. Scott Wood, Chief Executive Officer

As chief executive officer (CEO) of Sorenson Communications and CaptionCall, Scott is responsible for oversight of all departments and the strategic direction of both companies. Under his leadership, Sorenson Communications and CaptionCall offer the nation’s leading communication services for people who are deaf or hard-of-hearing. Scott Wood joined the company in May 2015 as general counsel responsible for all legal matters for the company, including corporate structuring and financing, intellectual property strategy and protection, regulatory compliance, employee and labor matters, litigation and dispute resolution.

Prior to joining Sorenson Communications, Mr. Wood was general counsel at a small private equity and alternative investment company in Portland, Oregon. From 2009 to 2014, Mr. Wood was general counsel at Holiday Retirement, then the nation’s largest supplier of independent living services, with more than 300 locations, 13,000 employees, 42,000 residents and more than $1.2 billion in annual revenues. Prior to Holiday Retirement and in his position as general counsel, Mr. Wood took Golfsmith, a nationwide golf and tennis retailer, through an initial public offering on the Nasdaq stock exchange. Prior to Golfsmith, Mr. Wood was associate general counsel at Franklin Covey Co. and was a litigator in Salt Lake City, Utah.

Mr. Wood holds a degree in English from Brigham Young University and a Juris Doctorate from the J. Reuben Clark Law School, Brigham Young University.

Mike Holm, Chief Technical Officer, CaptionCall

In leading product development for CaptionCall, Mike Holm oversees the design and creation of hardware platforms, device firmware, enterprise cloud systems software and operating services. He is also responsible for industrial and user interface design, system architecture, web services, IT systems development and operation, customer technical support and corporate systems technical infrastructure. Previously, Mr. Holm was Director of Program Management for Sorenson Video Relay Service (SVRS) and Sorenson IP Relay (SIPRelay). He and his team managed the development and launch of the ntouchVP videophone and VRS software for Android®, iPhone® and iPad®.

In the past, Mr. Holm led development of internet-connected video products at Logitech. Prior to that he was Director of Product Development for Microsoft Consumer and Hardware, creating PC accessory, networking and telecom products. Before his time at Microsoft, Mr. Holm worked in program management at Apple, where he led projects for Macintosh operating systems, media and development tools. Products developed under his direction have received awards from PC Magazine, InfoWorld, MacUser, MacWorld and BYTE magazines. He is the holder of several US patents with more in process. Mr. Holm graduated from California San Jose State University; computers, software and high-tech gadgets have been his avocation since high school.

Julie A. Zenas,Sr. Vice President, Operations of CaptionCall

As Senior Vice President, Operations of CaptionCall, Julie is responsible for the strategic and tactical direction of all captioning centers. Under Mrs. Zenas’ leadership in CaptionCall her objectives are directing and developing leadership teams that focus on hiring, center management, forecasting, scheduling, training, and qualitative services.

Previously, Mrs. Zenas served as Senior Director, then Vice President of Operations for all Sorenson Video Relay Services (SVRS) and Sorenson VRS Canada Interpreting and Operations. Mrs. Zenas analyzed staffing levels to meet efficiency, achieved optimal customer service levels, exceeded FCC-mandated speed-of-answer requirements, and was an integral part of developing the VITAL software program. Mrs. Zenas also improved operational systems, processes and policies while hiring and mentoring the operational leadership.

Prior to joining Sorenson, Mrs. Zenas was the Operations Manager for FieldCrown Construction in Essex, UK. Mrs. Zenas was responsible for the formation, growth and development of the Operations Department. There she oversaw training, support staff, conducted regular financial reporting, project cost accounting, sales forecasting, payroll verification, tracking of value-added tax, and national insurance payments.

Mrs. Zenas holds a Bachelor of Science degree in Packaging from Michigan State University.

Jason Dunn, Chief Operating Officer

As chief operating officer (COO), Dunn is responsible for the daily operation of CaptionCall. He directs all aspects of the organizational policies, objectives, and initiatives. He also develops strategies to attain short-term and long-term financial and operational goals for CaptionCall.

Previously Mr. Dunn served as Vice President of Operations, including all Sorenson Video Relay Services (SVRS), Sorenson IP Relay (SIPRelay), and Sorenson VRS Canada operations. At Sorenson, Dunn had the opportunity of building the operational team and developing operational standards that helped Sorenson become an industry leader. Before his promotion to Chief Operating Officer, Dunn served for 7 years as Vice President of Operations for CaptionCall. There he was responsible for hiring, training and managing thousands of employees to ensure the company delivered the nation’s highest-quality communication service for the hard-of-hearing. He also was able to form, develop and grow operational, training and customer support teams that consistently improved on quality and operational standards.

Prior to joining Sorenson Communications, Mr. Dunn worked in the compliance and operational management departments for American Airlines, in Salt Lake City. There, he oversaw compliance and supervised customer service employees, fleet service clerks and mechanics while assisting with the daily operational activities of the airline.

Mr. Dunn holds a degree in business administration from the University of Utah. He is a recipient of Utah Business Magazine’s “Forty Under 40” award. Mr. Dunn has served as a Board of Trustee member for the College of Eastern Utah and currently serves as a member of the Regional Advisory Board for Utah State University Eastern.

Cameron Tingey, Chief Customer Officer, CaptionCall

As Chief Customer Officer, Cameron Tingey is responsible for creating sales strategies, developing new leads and partners, supervising hiring and training installers, and ensuring overall customer satisfaction. Prior to his work with CaptionCall, Mr. Tingey, helped launch Sorenson VRS (SVRS), a service which empowers deaf and hearing people to conduct SVRS calls in real time. For more than eight years, Mr. Tingey managed SVRS customers and installers, primarily on the East Coast and in the Southeast, where he established key accounts.

Before joining Sorenson Communications, Mr. Tingey was manager of channel sales and marketing for Sorenson Media. In that position, he expanded channel presence from eight resellers to more than 225, in 40 different countries, increasing channel sales by more than 150 percent. In the past, Mr. Tingey worked in sales and account management with MindShare Associates. Mr. Tingey holds a B.A. in business administration from Weber State University and an MBA from the University of Utah.

Bruce Peterson, Vice President of Government & Community Relations, CaptionCall

As Vice President of Government & Community Relations for CaptionCall, Bruce Peterson serves as CaptionCall’s top government relations executive accountable for planning and leading CaptionCall’s advocacy program, including efforts to build and manage relationships with consumer groups, the FCC, the United States Congress, state government and other organizations that set or influence regulatory policy that impacts CaptionCall.

Prior to being named to this position, Mr. Peterson was Vice President of Marketing for CaptionCall being responsible for overall strategic and tactical marketing efforts, including brand management, trademarks, market research, advertising, tradeshows and events, direct and online marketing. Mr. Peterson also worked as Senior Director of Marketing for Sorenson Communications, where he was responsible for managing Sorenson trademarks and product launch activities.

Before joining Sorenson Communications, Mr. Peterson held a variety of marketing positions with the Fortune 500 companies Samsung, Ericsson and IBM. While at Samsung, Mr. Peterson drove the sell-through of 15 million handsets, which generated more than $1.8 billion in revenue over three years. At Ericsson, he increased customer satisfaction 14 percent over two years. While at IBM, he drove $1 million in new equipment sales by bundling options offered with the introduction of Windows® 2000. Mr. Peterson holds a B.A. in organizational communications from the University of Utah and an M.S. in Integrated Marketing Communications from Northwestern University.