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CaptionCall Mobile App

CaptionCall Mobile App

With CaptionCall Mobile, you can use your mobile device to make and receive captioned phone calls wherever you are. CaptionCall Mobile is available for Apple iPhone, Apple iPad, and Android (coming soon) devices.




No-cost captioning app


If you no longer use a landline or just love the convenience of mobile calls, you can enjoy mobile captioning, too. The CaptionCall Mobile app and the captioning service are provided at no-cost to people with certified hearing loss.

CAPTIONCALL MOBILE FEATURES

What you can do with the CaptionCall mobile app

Make and answer calls as usual – Use an in-app dial pad and choose to show captions when you answer a phone call.

Follow the conversation – Captions smoothly display what your caller says on your mobile device.

See incoming calls – CaptionCall Mobile will post an alert on your screen when a call comes in.

Receive voicemail – If you miss a call, CaptionCall Mobile saves a recording with captioning.

Save calls – Save conversations to keep track of dates, call details, and reminders.


CaptionCall Mobile user requirements

Hearing loss – CaptionCall Mobile is only for people with hearing loss who have trouble hearing on the phone.

Self certification – Because CaptionCall is a no-cost service, you or an audiologist must verify your hearing loss. It's easy – we can do it when you authorize the app.

Mobile device – You'll need an iPhone or iPad with iOS 11 or later, Android 7 or later. Go to your system's app store to download CaptionCall Mobile.

WiFi or cellular service – CaptionCall uses VOIP to digitize your voice calls and transmit the captions. If you don't have internet, ask about the CaptionCall HotSpot.

You'll get an additional phone number to use with the CaptionCall Mobile app. People can still call your mobile number; it will forward to the CaptionCall app..

CaptionCall Mobile user requirements

Hearing loss – CaptionCall Mobile is only for people with hearing loss who have trouble hearing on the phone.

Self certification – Because CaptionCall is a no-cost service, you or an audiologist must verify your hearing loss. It's easy – we can do it when you authorize the app.

Mobile device – You'll need an iPhone or iPad with iOS 11 or later, Android 7 or later. Go to your system's app store to download CaptionCall Mobile.

WiFi or cellular service – CaptionCall uses VOIP to digitize your voice calls and transmit the captions. If you don't have internet, ask about the CaptionCall HotSpot.

You'll get an additional phone number to use with the CaptionCall Mobile app. People can still call your mobile number; it will forward to the CaptionCall app..

TECHNOLOGY THAT CONNECTS PEOPLE



Why Choose CaptionCall?



CaptionCall delivers more captioning phones in the country than any other provider. And for good reason! When you choose CaptionCall, you choose the technology and team that will help you connect with life.

True no-cost telephone captioning

CaptionCall does not charge for the phone, captioning service, delivery, or any form of customer support. We are an FCC-authorized service provider and we make it possible for people with qualified hearing loss to participate in this federal program.

Top-notch phone and caption technology

A CaptionCall phone makes conversations better thanks to our amazing captioning technology. No other phone has SilkScroll® technology for smooth, real-time captioning. We consistently improve performance with outstanding audio processing and customizable volume control.

CaptionCall is the only captioning phone meeting TIA-4953 industry standards to amplify for every level of hearing loss.

Exceptional customer service

CaptionCall customer satisfaction scores rank alongside the world's best-known brands. And for good reason. We do not farm out work to third parties. Our staff is known as much for their friendly personalities as their exceptional skills. And from our initial Red Carpet Service to on-going captioning service, you will always receive outstanding attention.

CaptionCall Mobile App Tutorials:


Click here to open a quick start guide,
or watch the tutorial video below.


DOWNLOAD PDF

TECHNOLOGY THAT CONNECTS PEOPLE

CaptionCall Mobile Video Tutorial

CaptionCall Mobile App Tutorials:

Click here to open a quick start guide, or watch the tutorial video below.


DOWNLOAD PDF

TECHNOLOGY THAT CONNECTS PEOPLE

CaptionCall Mobile
Video Tutorial

CaptionCall Mobile FAQs

I already have a CaptionCall phone. Can I get CaptionCall Mobile?

Yes! You are already a certified user. Download the app. CaptionCall Support can help if you don’t know your account information.

What mobile devices are compatible with CaptinCall Mobile?

The CaptionCall Mobile App supports iOS 6 or later, Android 7 or later.

Is there any cost for the CaptionCall Mobile App?

No. CaptionCall Mobile is a no-cost ADA government service provided to people with hearing loss who need help understanding phone calls.

What phone number do I use with CaptionCall Mobile?

You’ll get an additional phone number to use with the CaptionCall Mobile app. People can still call your mobile number; it will forward to the CaptionCall Mobile app.