A CaptionCall agent transcribes what the other person says.
You read the conversation - you can save the captions, too!
Why phone captioning is important
Trouble hearing on the phone is common, even with hearing aids
Regular phones make it hard to distinguish speech tones
Phone calls have no visual cues to support understanding
People with hearing loss can lose the benefits of social interaction
CaptionCall can help people stay connected with life
How CaptionCall does captions right
Captions add visual support to what you hear
CaptionCall phones give extra amplification
Agents help improve caption accuracy compared to computer
You can pair wireless hearing aids for extra convenience
CaptionCall has traditional and mobile phone captioning options
CaptionCall Mobile FAQs
Will the CaptionCall phone work with my hearing aids?
Yes. You can pair wireless hearing aids with both a landline CaptionCall phone and with our movile phone to stream audio. This CaptionCall phone or CaptionCall Mobile App displays captions of what you hear.
Can I keep the same phone number?
A traditional CaptionCall phone uses your existing landline phone. The CaptionCall Mobile App assigns you a new mobile number; most people forward their existing mobile number to use the app.
Will using CaptionCall increase my monthly phone bill?
No. Telephone captioning is a no-cost ADA service the government provides to people with hearing loss who have trouble communication on the phone.
Can I still use the other phones in my home?
Yes. Every other phone will work as usual. The captioning service requires a landline CaptionCall phone or the CaptionCall Mobile App.
Can I use the CaptionCall phone to call 911 in case of emergency?
Yes. Dialing 911 will connect you with emergency services just like any phone. Be aware that the captioning will not work on CaptionCall landline phone if the power if out (you can still make an audio call). When using CaptionCall Mobile, emergency services will use the address you provide at setup as your location. Click here for more information about emergency calls.